Returns & Warranty

We want returns to be simple and predictable. Please read the information below carefully before starting a return.

Returns

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

Return shipping

Returns through our return service cost a flat rate of $10 USD per return. This covers the prepaid return shipping label you receive through the return portal, and the fee is deducted from your refund.

If your item arrived defective, damaged, or incorrect, the return is free of charge — contact us first and we will take care of it.

Return eligibility

• Item must be in the same condition as received
• Item must be returned in original packaging with all accessories
• Proof of purchase is required

Items returned without being registered through the return portal will not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued automatically to your original payment method, minus the $10 USD return-service fee. Please allow several business days for your bank or card provider to process the refund after it has been issued.

To qualify for a full refund, items must be returned in resalable condition. If an item is returned damaged, shows signs of use beyond reasonable inspection, or is missing parts, accessories, or packaging, a partial refund may be issued or the refund may be declined if the item cannot be resold.

If a returned item is deemed unsellable, we will document its condition and contact you with further details.

We recommend taking photos of the item before shipping it back. This may be helpful if damage occurs during return transit.

Damages and issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly. Returns for defective, damaged, or incorrect items are free of charge.

Exchanges

The fastest way to receive a different item is to return the original product via the return portal. Once the return is approved, you may place a new order for the desired item.

Warranty Coverage

All TriEye eyewear is covered by a 2-year warranty against manufacturing defects in materials or workmanship, starting from the purchase date.

What’s not covered

• Accidental damage, misuse, or improper handling
• Scratches from normal wear and tear
• Modifications or repairs not performed by TriEye

If an issue is not covered under warranty, we offer a paid repair or replacement option so you can get back on the road quickly at a reduced cost.